Privacy Policy

Last updated: 19 July 2026

Cabmart ("Cabmart," "we," "us") operates a technology platform that connects riders and drivers for one-way outstation taxi trips within Tamil Nadu, via our rider app, driver app, and website (collectively, the "Service"). This policy explains what information we collect, how we use it, and who we share it with.

Information we collect

Phone number. Used to sign you in (via OTP verification) and as your account identity — this is the only credential the Service uses, there is no separate password.
Name and profile details. Your display name, and for drivers, vehicle type/brand/model/registration number.
Location. Pickup/drop addresses you search or enter, and — while a ride is active — your live GPS location, so the app can match you with a nearby driver or rider and show live trip tracking. A driver's location is only shared with a rider once matched to that specific ride.
Driver verification documents. Driving licence, vehicle RC, permit, and a photo, submitted during driver sign-up for KYC (Know Your Customer) review before a driver is approved to accept rides.
Emergency contacts. Optional contacts you add for the in-app SOS safety feature.
Payment information. When a driver recharges their wallet, the payment itself is handled entirely by our payment processor, Razorpay — Cabmart never receives or stores your card, UPI, or bank details.
Trip history. Records of completed, cancelled, or no-show rides, including fare, route, and any rating given.

How we use this information

We use the information above only to:

Match riders with nearby available drivers and calculate fares
Provide live trip tracking for safety and transparency
Verify a driver's identity, vehicle, and documents before approving them
Operate the SOS safety feature and emergency-contact alerts
Process driver wallet recharges and maintain ride-credit balances
Respond to support requests and investigate reported problems

We do not sell your personal information, and we do not use it for third-party advertising.

Who we share it with

We rely on a small number of service providers to run the Service, each of whom only receives what they need to do their job:

Google Firebase / Google Cloud — hosting, sign-in, database, file storage, and push notifications.
Google Maps / OpenStreetMap — address search, geocoding, and road-route calculation.
Razorpay — driver wallet recharge payments.

A rider and their matched driver see a limited subset of each other's information (name, vehicle details, rating, live location, phone number for calling) — only for the duration of an active ride, and only because it's needed to complete that ride safely.

Your rights

You can review or update most of your profile information directly in the app. To request a copy of your data, ask us to correct it, or ask us to delete your account and associated data, email us at naveen.ssn09@gmail.com. We'll respond within a reasonable time, subject to any records we're legally required to retain (for example, completed-trip and payment records).

Children

The Service is intended for users 18 years and older. We do not knowingly collect information from anyone younger.

Changes to this policy

If this policy changes in a meaningful way, we'll update the "Last updated" date above and, where appropriate, notify you in the app.

Contact us

Questions about this policy or how your data is handled: naveen.ssn09@gmail.com.